Anti-Scam Protection

Please carefully read the refund policy before you will use and pay for the services.


Refund policy is a part of Terms of Use

When you make payments to you buy credits, which are added to your account on the site. Each time you use our paid services our system deducts your account (not your credit card), i.e. for each letter sent, for each minute of instant messaging and video streaming your account is debited for respective number of credits (look up the costs in 'Buy credits' section). The cost of services are subject to changes at anytime.

Your satisfaction is important to Team. We cordially hope you find our dating services helpful and convenient. If for any reason you are not satisfied with our site and demand a refund, please contact our support on this matter. Please, include in your claim explanation of reasons for the refund and all relevant information that may be important to us.

We will work hard to resolve your concerns quickly and fairly.

You can demand either Credits Refund or Money Refund

Credits Refund:

The credits can be reimbursed to your account under the following circumstances

a. You have encountered a credit loss as a result of errors or bugs on the site.

b. You have not been rendered a service that you paid for (e.g. a letter was not delivered, a gift was not shipped, etc).

c. You have sent repetitive letters to the same lady by mistake.

d. Other reasons which are provided by you and accepted by

Money Refund:


You are eligible for demanding a money refund under the following circumstances


a. You have not authorized the payments that were made with your credit/debit card and you can prove that.

b. The unused credits can be converted into money and refunded at a ratio 1 credit = 0.4 US Dollars (purchasing ratio).



Please contact our support if you demand a refund for the above reasons. Once your case is qualified, you will be able to receive the refund. Any Chargeback of credit card payment without previous contact with our site would be considered as dishonest or deceitful. We reserve the right for taking appropriate legal actions at our sole discretion.


Disclaimer: is NOT a marriage agency but a communication website which operates as an intermediary between single men and women all over the world. We charge users for utilizing communication facilities such as letters, video chat, video presentations and for gifts deliveries. We do not offer any matrimonial services and do not guarantee that the membership with us will lead to a marriage. has established cooperation with marriage agencies in Ukraine and Russia.

All women on the site are clients of the agencies from Russia and Ukraine. staff has no personal relations with the women you see on the site. The marriage agencies we work with are strickty required to personally interview each woman and take her passport copy before publishing her profile online. However, we still do not guarantee all the woman to be real or genuine. Though each marriage agency we work with is demanded to render top-quality services, some may fail to provide the desired quality of services. The woman are all unique individuals with different personalities and attitudes. Hence, their conduct cannot be guaranteed and cannot be a ground for claiming a refund. Neither credits nor money will be returned due to dissatisfaction of the content of the incoming letters, letter attachments, instant messages, video or any deviance of female profile information. If you encounter any problem with a particular lady, please be advised that you have to inform us of Lady ID so that we can carry out an investigation and handle the case effectively.